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Duty of Candour

All health and social care services in Scotland have a Duty of Candour.  This is a legal requirement to ensure that when things go wrong and mistakes happen, the individual affected understands what has happened, what may make it better and how the organisation can learn from the situation, to improve future service.


An important part of this duty requires that The Rejuvenation Room provides a report summarising the Duty of Candour implementation over a 12 month period.  


This short report describes how the clinic has operated the Duty of Candour between the time period

 1st September 2022 to 31st August 2023.

Summary of incidents from 1st September 2022 to present.

Deaths resulting from adverse incident


Incidents requiring healthcare intervention to prevent further harm


Cases requiring life saving treatment 


Incidents leading to permanent loss of bodily, sensory, motor, physiological or intellectual function


Incidents leading to temporary loss of bodily, sensory, motor, physiological of intellectual 

function (for more than 28 days) as a result of an adverse incident


Clients requiring an extension of treatment due to adverse incident


Clients suffering pain or psychological harm (for more than 28 days) due to an adverse incident


Duty of Candour
Annual Report

About The Rejuvenation Room

The Rejuvenation Room is a dedicated single room clinic, operating from the residential premises of West Craigsglen. The clinic is operated by a Registered Nurse, offering aesthetic skin treatments to clients by appointment.


Summary of the duty of Candour Policy and Procedures

Where something unexpected happens during client care, the Clinician must immediately try to put things right.

Thereafter, the Clinician must explain to the client when appropriate; what went wrong, why it happened (if known) and what can be done about it.

Support will be offered and relevant authorities will be contacted.

All details will be accurately documented and an investigation/learning review will be carried out. 

Where a person is incapacitated or dies as a result of the adverse event, the clinician will contact those nearest to the client.


Who is responsible for overseeing the Duty of Candour protocols are followed?

The Rejuvenation Room implemented the Duty of Candour policies and procedures to come into effect from service opening in September 2022. The Clinician is responsible for ensuring:

  • The Duty of Candour its applied where applicable

  • The Duty of Candour report is updated annually and displayed on the clinic website for public viewing (transparency)

  • The Duty of Candour policy is reviewed annually


Compliance is further overseen by Healthcare Improvement Scotland (regulator of private healthcare) at routine inspection. 

How many incidents required application of the Duty of Candour in the past 12 months?

In the last year, there has been  incident(s) to which the Duty of Candour applied. This means that no clients have experienced unintended or unexpected harm from attendance to The Rejuvenation Room.

What learning/service changes have been implemented as a result of these incidents?


Further information

If you would like more information about The Rejuvenation Room Duty of Candour please do not hesitate to contact us.

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